AnswerLoop Terms of Service (Draft — counsel review pending)
Last updated: [DATE]
This page is scaffolded from counsel's working draft and is not final. Bracketed placeholders (e.g. [DATE], [LEGAL ENTITY NAME], [DOMAIN], [STATE], [COUNTY, STATE]) are counsel's to fill before this policy is published. Final, counsel-approved text replaces this draft before the launch-day merge.
To counsel: placeholders in [BRACKETS]. Product facts (trial mechanics, no conversation caps + fair use, deletion timelines) match the shipped software. Please review: governing law/venue, limitation-of-liability enforceability, indemnities, and the AI-output disclaimer.
Provider: [LEGAL ENTITY NAME] ("AnswerLoop," "we") · Contact: legal@[DOMAIN]
1. The service
AnswerLoop provides AI-powered site search and chat widgets that answer your website visitors' questions using only your own website content, capture leads, and deliver them to you (email, SMS, or your connected CRM), plus related analytics ("Service"). By creating an account or installing the widget you agree to these Terms on behalf of your business ("Customer," "you"). The Service is offered to businesses in the United States; it is not for personal/consumer use.
2. Accounts, plans, trials, billing
Plans and current pricing are listed at [DOMAIN]/pricing. Plans are feature bundles; there are no per-conversation charges. Fair use: we may contact you (and, for sustained extreme volume, work out an appropriate plan) if usage far exceeds normal small-business levels; we do not cut off answers without talking to you first.
Paid plans start with a 7-day free trial; a payment card is required; you can cancel anytime before the trial ends and owe nothing. Subscriptions renew monthly until canceled; cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law. Features marked "Early access" are provided as-is, may change, and may be fulfilled with our team's hands-on assistance.
You are responsible for accurate billing information; taxes are your responsibility where applicable.
3. Your content and your visitors (data roles)
You retain all rights to your website content, your configuration, and your Visitors' data. You grant us a limited license to crawl, index, store, and process your content and Visitor interactions solely to provide the Service.
You are the controller of your Visitors' personal information; we process it on your instructions as described in our Privacy Policy. A Data Processing Addendum is available on request and is incorporated for customers who execute it.
Your compliance obligations: you are responsible for (a) having a legally adequate privacy notice on your own website, (b) the lawfulness of your instructions (including how you use captured leads, e.g., TCPA compliance for your own calls/texts to leads), and (c) ensuring you have rights to the website content we index for you.
We display a short recording disclosure inside the widget to support your compliance.
4. Acceptable use
No unlawful, infringing, or deceptive use; no attempting to extract other customers' data; no probing/overloading the Service; no using the Service to collect data from children's services or to process sensitive categories of data (health, SSNs, financial account credentials) through the chat; no reselling without a written agreement. We may suspend accounts that endanger the Service or other customers, with notice where practicable.
5. AI output disclaimer
Answers are generated from your website content by AI and are designed to decline rather than guess; nonetheless output may occasionally be incomplete or inaccurate, and is not professional advice. You are responsible for the content of your website from which answers are drawn, and for reviewing answers you publish through any approval workflow. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE"; WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee lead volume, lead quality, or business outcomes; any ROI figures shown are benchmark-based estimates.
6. Third-party services
The Service depends on third-party providers (listed in the Privacy Policy) and optional integrations you connect (e.g., Jobber). Your use of connected integrations is also governed by those providers' terms; we are not responsible for third-party services.
7. Term, termination, and data deletion
Either party may terminate at any time (you: by canceling in the dashboard or written notice; us: for material breach unremedied 15 days after notice, or upon 30 days' notice with a pro-rata refund of prepaid unused fees). Upon account closure, your data — site index, conversations, leads, and integration connections — is retained for 30 days (during which you may export leads/CSV or reactivate) and then permanently deleted. Sections 3, 5, 8, 9, 10 survive.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE/DATA. EACH PARTY'S TOTAL AGGREGATE LIABILITY IS CAPPED AT THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. These limits do not apply to your payment obligations, either party's indemnity obligations, or your breach of Section 4. [COUNSEL: confirm carve-outs.]
9. Indemnities
You will defend and indemnify us against third-party claims arising from your website content, your use of captured leads, or your breach of Section 3(c)/4. We will defend and indemnify you against third-party claims that the Service itself (excluding your content) infringes U.S. intellectual-property rights, with standard exclusions and remedies (modify, replace, or refund). [COUNSEL: standardize.]
10. General
Governing law: [STATE], venue [COUNTY, STATE]; [COUNSEL: consider arbitration clause + class waiver]. We may update these Terms with 30 days' notice for material changes (email + in-app); continued use is acceptance. Assignment only with consent except to a successor in interest. Entire agreement; severability; no waiver. Notices to legal@[DOMAIN].